If your softener is flashing or blinking red, then it's experiencing a WiFi connection issue. Read below to learn more.
If your softener loses power or disconnects from WiFi, it should automatically reconnect when you restore power or when the WiFi comes back on. If it doesn't, try the options below.
- Make sure it's trying to connect to the correct WiFi network.
- Make sure you've entered the password correctly.
- If you've changed your password or network name, the softener won't be able to connect, and you'll need to follow directions to reset it.
- If you've confirmed all three and still no connection, follow the instructions here. It'll take you through the process to add a new device and then the softener should reconnect once completed.
Check out the article WiFi Light Meanings to learn about what the other light colors mean. If you continue to have connection issues, make sure your WiFi band is 2.4GHZ. It's common for households to use 5GHz so you may want to look into your WiFi bandwidth.