Are you having trouble connecting or staying connected to WiFi? That can be a pain, but don't worry, we're here to help! Let's review a few common issues to check on. These instructions apply only to Rheem Preferred Platinum model RHW42.
Check for Common Issues
1. First, you'll want to make sure Location Services and Bluetooth are both turned on or 'enabled' in your mobile device settings. To enable Bluetooth:
iPhone: Settings > iQu® > Bluetooth ON
Android: Connections > Bluetooth ON
2. Confirm your mobile device is connected to the same wireless network you have selected in the iQua® app.
3. Ensure your wireless network is using the 2.4 GHz WiFi band. The 5 GHz band is not supported.
4. Check the wireless signal strength on your mobile device. If you're seeing only 1 or 2 bars when near the softener, your WiFi signal may not be strong enough. In this case, you'll want to move your wireless router closer to the softener, or consider installing a WiFi extender.
There are a handful of things that could cause wireless signal interference: cordless phones, baby monitors, remote controlled toys, microwave ovens, seasonal lighting, or even garage door openers. Temporarily shut these devices off while you're trying to fix this issue.
Structure materials in walls, floors, and furnishings may also cause interference:
Interference Potential - Type of Material
- Low - Synthetic material, wood, glass
- Medium - Brick, marble, water
- High - Concrete, plaster
- Very High - Metal
5. This next thing may sound complex, but it's a simple fix. Your internet service provider may have closed the port that the unit needs to be able to connect to the cloud. We recommend that you call your internet service provider and let them know they need to open the port. The 3 port numbers used are: 8883, 443, 8443.
If you'd like to check to see if the ports are open before you call your internet service provider, you can do that here: https://www.yougetsignal.com/tools/open-ports/
6. Once you've checked each of the items above, you can try to reconnect your softener. Click here for instructions.